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- 4.27/5 (37 ratings)
This book focuses mainly on the communications part of tourism industry. Students getting into this must have certain communication skills to keep par with the tourists. This book divides communication in tourism into three parts; Provisions, Encounters and Management.
Robin and Keith talk about all the provisions in this work field, gives various examples for problems faced during encounters. The book also gives detailed ways to counter these problems.
It is a quick guide and a student’s textbook for managing tourism.