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The book describes how conventional methods of customer service no longer work and there’s a need to follow up with the sales or service.
What makes this book stand out?
The writer makes the obvious clearly stated out and amplifies the importance of listening and solving customers’ issues and how it alters the very direction of your business.
Read it for
Learning how to follow up the complete customer satisfaction service and make sure that your business or company has done everything it can to ensure their happiness.
Don't read it for
if you already follow up with your customers and listen to their feedback, then you don’t need to read this.